Shipping policy

Float Magic — Sample Shipping & Handling Policy

Effective date: November 8, 2025

Our samples are crafted with intention and care. Because they’re very delicate, we pack and ship them with extra mindfulness so they arrive ready to inspire. This policy explains our processing times, packaging standards, carriers, insurance, returns, and your role as the recipient.

1) Processing & Lead Times

  • Sample orders are processed within 4 business days after payment unless otherwise stated.
  • Due to hand-packaging, transit estimates at checkout may reflect an extra 1–2 business days.
  • Expedited service is available on request; availability depends on destination and fragility.
  • After your order is confirmed, a shipping invoice will be sent to you with the actual shipping costs based on your order (including multiple boxes). Your order will not be shipped until your shipping invoice is paid.

2) Shipping Methods & Carriers

  • Primary carrier: UPS, selected for reliable scanning, tracking, and a strong handling network.
  • FedEx may be used for certain lanes or timelines when advantageous.
  • USPS may be used for lightweight parcels or specific routes; note there is no paid “fragile handling” add-on, so packaging must do the work.
  • Exceptionally fragile or oversized pieces may ship via quoted white-glove or crated freight services.

3) Delivery, Loss, or Damage

If your order arrives damaged:

  1. Within 24 hours of delivery, email us at info@floatmagic with your order number.
  2. Photograph the outer box, inner packing, and the item from multiple angles. Keep all packaging until the claim is resolved.
  3. We’ll assist with the carrier claim. Eligible outcomes include replacement or refund of the insured amount as applicable.

Note: Our liability is limited to the shipment’s declared/insured value and the original shipping charge; indirect or consequential damages are not covered.

4) Address Accuracy & Failed Deliveries

  • Please provide a complete, accurate shipping address and any gate/concierge instructions at checkout.
  • Undeliverable, refused, or unclaimed packages may incur return shipping and repacking fees.

5) Returns

  • Return packing must meet or exceed our original protection: inner box + cushioning + outer box. Inadequate packing can void replacement/refund if damage occurs.

6) Shipping Costs

  • Rates reflect premium materials, labor, and insurance appropriate for delicate items.
  • Shipping costs are calculated and billed in a separate invoice, and are not included in your original transaction.
  • Expedited, white-glove, or crated options are quoted separately on request.

Contact

Questions? Email info@floatmagic or call 208-933-2620.

A gentle note: We pack each order with grounded care—so it can arrive ready to do what it does best: bring calm, clarity, and a touch of magic.